Hilton Garden Inn Falls Church

The Jeffrey at the front desk is truly a GEM 💎 he worked with my sister and I throughout our entire stay. Gave us food suggestions, advised on community events, and even shared some personal favorites. The parking is free. However, EVERYTHING else is at cost, so use the coffee machine in your room. Overall, our stay was OK. The beds were a little hard for my liking, and the pillows were flat. The team was responsive when we asked for our 5-night stay. Overall, the location & and staff, along with the cleanliness, make this place easy to rebook.. I just hope that when I come back, they have better pillows.. 🙏🏽

I had a mixed experience during my recent stay at this Hilton property. Firstly, the continuous noise in our room, despite turning off the air, was a significant inconvenience. We were told it was the dehumidifier and had to switch rooms twice because of it. What further aggravated the situation was the attitude of one particular front desk agent. This individual was not only dismissive but also suggested that we shouldn’t have been able to use our Hilton Honors Gold benefits since we booked through a third party. Such a stance not only felt unwarranted but also contrary to the Hilton Honors program’s spirit. On the brighter side, the Chief Engineer was exceptional. He addressed our concerns with professionalism and friendliness, a stark contrast to our earlier interaction. Additionally, other front desk agents were welcoming and displayed the customer service one would expect from a Hilton establishment. To sum it up, while there were commendable aspects of our stay, there’s a pressing need for consistent and better guest communication. I hope future guests don’t face similar issues.

Loved this hotel. The location is great. Great parking. Great pool and hot tub. The food at the restaurant was really good. All the employees from the restaurant to the front desk to the building engineer, everyone we came in contact with was great. Only two complaints. No guide on the tv and couldn’t find an accurate one online so you have to scroll individually through each and try to figure out what’s on or when something is starting which is pretty frustrating. Second, breakfast is not included and it’s kinda an expensive hotel to not include breakfast. We paid $10 each for the cold continental breakfast which was definitely not worth it, so either order hot breakfast or go somewhere else. Overall great experience!!!!!

I had a mixed experience during my recent stay at this Hilton property. Firstly, the continuous noise in our room, despite turning off the air, was a significant inconvenience. We were told it was the dehumidifier and had to switch rooms twice because of it. What further aggravated the situation was the attitude of one particular front desk agent. This individual was not only dismissive but also suggested that we shouldn’t have been able to use our Hilton Honors Gold benefits since we booked through a third party. Such a stance not only felt unwarranted but also contrary to the Hilton Honors program’s spirit. On the brighter side, the Chief Engineer was exceptional. He addressed our concerns with professionalism and friendliness, a stark contrast to our earlier interaction. Additionally, other front desk agents were welcoming and displayed the customer service one would expect from a Hilton establishment. To sum it up, while there were commendable aspects of our stay, there’s a pressing need for consistent and better guest communication. I hope future guests don’t face similar issues.